Refund policy

RETURNS

We hope you love your FEMMZE as much as we loved creating them.

If you are not completely satisfied with your purchase, we offer returns for a full refund or store credit within 14 days of the package arriving with you.

A refund will only be issued if the item(s):

  • Has not been worn
  • Has not been washed
  • Tags are still attached

Please try on your FEMMZE with underwear. We can’t accept items otherwise.

 

RETURN PROCESS

Email us at returns@femmze.com with your order number, product details, and reason for return within 14 days of receiving your order.

You will be emailed a return form. Please fill this out and email it back to us.

Package up your items and include the return form in the package. All returns are to be sent to 5 Fletcher Street, Tamarama, NSW 2026 Australia. Please try to use the packaging your order arrived in to minimise waste.

Once we receive your returned items, they will be inspected to ensure they are fit for return. You will be notified once your return has been approved and the refunded amount has been processed back to you.